Reference

How vpi555 Sets the Rules for Your Account

These legal terms define how your account works on vpi555, what data we hold, and how access is governed depending on local law and your eligible region.

Account Terms ApplyIndonesia Regions Subject to Local LawDANA, OVO, GoPay Wallet RulesData Retention PolicyDispute Resolution Path
vpi555 How vpi555 Sets the Rules for Your Account
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We handle your account data carefully and within the scope of what you agreed to when you registered. Here is how each key area works in practice.

Data Handling

We collect only what is needed to run your account — name, contact detail, and verified wallet ID from DANA, OVO, or GoPay. We do not sell this data to third parties.

Cookies and Session Tracking

Cookies keep your session active across mobile and desktop. You can adjust cookie preferences from your browser, though some account functions require session cookies to work correctly.

Account Security

Account access is protected by OTP verification tied to your registered number. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Requesting Changes or Deletion

You can request a data export or account closure through the Help Centre. We process deletion requests after verifying your identity via your linked wallet and registered contact.

POLICY CONTACT

Reach Us About a Legal or Account Query

If you have a question about these terms, want to request your account data, or need to flag a discrepancy in a wallet transaction, our support team is the right first stop. Queries about DANA, OVO, or GoPay transaction records are handled alongside standard account support. We aim to respond to formal legal queries within the timeframe stated in our data policy.

Live Chat Open the chat widget from your account dashboard for real-time help with any policy or wallet-related question.
Email Support Send detailed legal or data-access requests by email. Include your account ID and the wallet type — DANA, OVO, or GoPay — for faster routing.
Account Help Centre The Help Centre in your account settings lists step-by-step paths for submitting data requests, disputing a transaction, or closing your account.

Answers to Common Legal and Policy Questions

These are the policy questions we hear most from account holders in Indonesia. If your question is not covered here, the support team can help directly via live chat or email.

Yes. Access depends on local law in your region. You are responsible for confirming that using an account is permitted where you are located before you register.

You can. Submit a data access request through the Help Centre in your account settings. Include your account ID and we will process it in line with our retention policy.

Wallet identifiers are retained for the compliance period stated in our policy, then deleted. We do not keep payment details beyond what is legally required.

Contact support via live chat or email with your account ID and the transaction reference. We will check the record against the wallet confirmation and respond formally.

We post a notice on the lobby page before any material change takes effect. Continuing to use your account after the notice date means you accept the revised terms.

No. Wallet transactions must come from the verified wallet registered in your own name. Third-party wallet use is a breach of account terms and may result in account suspension.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.